EXPERIENCE
Alexander Interactive: Director of Strategy (Nov. 2007-present)
- Direct the strategy for client engagements
- Oversee the strategy and information architecture teams
- Raise company profile via blogging, public relations
- Monitor client analytics and testing
- Work on corporate strategy related to staffing, organization, and new development
- Provide leadership and mentoring for junior staff
EXPERIENCE
Clarins Groupe USA: Director, Internet Marketing (Jan. 2005-Nov. 2007)
- Build strategic and tactical plans to increase online sales, increase exposure and expand consumer awareness
- Grow and maintain retail accounts; oversee $3.5 million in sales on 10 websites in 2006, up from $1.7 million in '04
- Partner extensively with internal teams in Paris, France, and New York on Clarins brand and six fragrance lines
- Lead US implementation of new ecommerce site: define specifications, logistics, customer experience and staffing
- Research, develop and deploy initiatives including email marketing, search engine marketing and promotional activites
- Manage staff of four; devise $1 million spending plan; monitor analytics, creative output, and resource allocation
- Collaborate with creative team and third parties on minisites, online advertising and content partnerships
User Savvy Business Solutions: Owner (Jul. 2003-Jan. 2005)
- Executed projects covering strategy, branding, usability, metrics analysis and design for a diverse client roster
- Improved client-to-customer communication through strategic planning, message targeting, and brand positioning
- Completed contract and freelance engagements for clients such as Yahoo! HotJobs, Rodale and Foote Cone & Belding
The Economist Group: Web Design Director (New York, Jan. 2000-Jul. 2003)
- Defined the Economist.com brand through logo and interface design, branding, advertising and communication
- Hired, trained and managed full-time and freelance staff in US and UK; managed budget and projects for multiple sites
- More than doubled site traffic to 12 million pageviews/month in two years following relaunch
BPI Communications (now VNU eMedia): Manager, Web Design and Development (New York, Aug. 1996-Dec. 1999)
- Created consumer and industry websites for Billboard, Adweek, The Hollywood Reporter and other publications
- Hired, trained and supervised design and production staff; led day-to-day operations and project management
- Planned, developed and executed wireframes, layouts, HTML, graphics, ad banners and advertising
Kaplan InterActive: Online Editorial Assistant (New York, Oct. 1995-Aug. 1996)
- Performed writing, editing and research, including user guides, product demos and acclaimed promotions
PUBLICATIONS & PRESENTATIONS
Public Speaker and Educator in multiple arenas including
- Presenter, Emap Beauty & the Brand Conference: "Using online to build relationships with consumers" (London, 2006)
- Panelist, Keynote Executive Summit: "The Future of Customer Experience in Retail" (New York, 2006)
- Instructor, Open-I Media: gave classroom and individual lessons in web design and HTML (New York, 2002-2004)
- Speaker, WWWAC/CUNY Graduate Resource Center: "Who Needs Information Architecture?" (New York, 2002)
Writer and Editor in business topics including
- Author, "Usability: The Site Speaks for Itself": case study on the Economist.com redesign in a book also highlighting successes such as eBay and the BBC (published worldwide by Glasshaus, 2002)
- Columnist, "Wide Open," Digital Web Magazine: website usability and design (online, 2002-2004)
- Technical Editor, "Practical Web Traffic Analysis" (published by Glasshaus, 2003)
EDUCATION
New York University Stern School of Business, New York
- Master of Business Administration, management/marketing, January 2005
- Led and participated in international marketing, strategic planning and communications management projects
Franklin & Marshall College, Lancaster, Pa.
- Bachelor of Arts, English, May 1995; Dean's List