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January 21, 2008

Get 'em while they're hot

Empanadas at Williams-Sonoma, via their website: eight "ready to serve" pastries on sale for $29.99, originally $49.99, plus tax and shipping, and a few days for delivery and defrosting.

Empanadas at Ruben's Empanadas in Manhattan: $3.50 each, or eight for $28 plus a tip for the deliveryman, for freshly made, piping-hot empanadas.

I wonder why Williams-Sonoma needs a clearance sale for theirs.

November 21, 2007

Buy online... but remember, we didn't tell you to

USA Today: Retailers gear up for Cyber Monday. "Almost three-quarters [72%] of Internet retailers will offer special deals on Cyber Monday to kick off the holiday online shopping season, a National Retail Federation survey out today shows."

BusinessWire: ''Black Friday'' & ''Cyber Monday'' Play Crucial Roles in Holiday Shopping Season According to BDO Seidman, LLP Survey of CMOs. "According to CMOs ... a majority (59%) of retailers say they are not conducting any special promotions to encourage customers to buy online."

This is corporate conflict in a nutshell: the Internet is a still-growing retail force warranting holiday promos like the rest of the retail world. Yet retailers are loath to intentionally drive consumers online, potentially decreasing foot traffic and same-store sales, and angering field sales staff.

Savvy retailers already know the best bet is to encourage purchasing via any channel, be it in-store, online, or over the phone. In time the rest of the industry will catch on.

(This kind of observation will soon find a home on the Ai blog, which will be relaunching in December with me as a contributor. See you there.)

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ABOUT THE 'PAD

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3 parts observation
2 parts introspection
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1 part stinging wit
dash of sarcasm

The history
The Ideapad debuted on November 1, 1998 and has been through numerous incarnations through the years. It is now a weblog and personal journal.
Once upon a time I wrote Usability: The Site Speaks for Itself (Publisher's page / Amazon.com)
Once in a whenever I consult as User Savvy (dormant)
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